Tech Support

Outsource all your infrastructure & security concerns

Customizable service options for your unique infrastructure & cloud management needs

From simple break-fix requests to complex 24/7 managed support capabilities, our infrastructure staff provides you with top-level technical support and with that you can:

Proactively reduce the risks of costly downtime

Simplify management

Improve productivity

Optimize system performance

Improve security

Improve compliance

Improve return on your IT investment

Value-based billing

Our services come with a 24/7 availability with a flexible SLA, starting from best-effort, NBD (Next Business Day) SLAs, and going down to 1h SLAs on acknowledgment and start of work times. This means we’re usually charging a monthly fee, based on multiple factors, such as:

  • Scheduled maintenance
  • Availability & desired SLA (for acknowledgement & start of work, not for resolution)
  • Number of people from our technical staff team assigned to the account
  • Optional emergency on-call clauses (providing lower SLAs for emergencies)
  • Infrastructure size and complexity
  • Estimated monthly workload
  • Required staff skillset

Ongoing 24/7 tech support with variable SLAs

including, but not limited to:

Infrastructure maintenance and optimization

On-demand advice / guidance / recommendations

Performance and health monitoring and alerts

Regular security audits

Emergency on-call services

Advantages of 24/7 Tech Support

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REDUCED COSTS

Hiring an expert in any field might be very expensive. With our monthly subscriptions, you get a team of experts at a fraction of the cost.

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INCREASED PRODUCTIVITY

Both you and your staff can focus on doing what you do best, instead of being distracted by wearisome tasks while dealing with your infrastructure.

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LESS HEADACHES

Your email needs to be working. Your website needs to be up. We work to minimize downtime and make sure your infrastructure runs smoothly, even when you’re not around.

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FLEXIBLE DELIVERY

From 24/7 support to on-demand consultancy, we can provide the solutions you need, when you need them. Our pricing plans can easily accommodate different business sizes and needs.

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CUSTOM SOLUTIONS

We offer guidance and recommendations in order to make sure you always implement the most efficient solution for your environment.

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STAFF IMPROVEMENT

Technology is constantly evolving – help your people do the same. Our training services can help your staff keep up in this ever-changing ecosystem.

Major cost savings

In most cases, these services come with a 30–80% cost saving compared to the customer hiring their own staff internally, providing relevant training and ensuring 24/7 tech support coverage/availability.

Externalizing these services means you
don’t have to worry about:

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Hiring new people

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Providing ongoing relevant training for existing and future technologies

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Paying those people full time even if the workload is less than that

$

Providing a workplace area, equipment, etc.

$

Ensuring 24/7 availability with higher pay during nights/weekends/holidays

$

Covering for sick leaves and vacations

Technologies we work with

As we don’t sell any hardware or software licenses, any recommendations we give our customers are based on their actual needs not our intentions to gain a profit.

  • Windows (2008+R2/2012+R2/2016/Vista/7/8/10)
  • Linux (CentOS, Debian, RedHat, Ubuntu)
  • Virtualization (Hyper-V, VMware, XenServer, Virtuozzo/OpenVZ)
  • Web (IIS 7/8/8.5, Apache 2.x)
  • Database (MSSQL 2008-2016, MySQL 5.x)
  • Email (Exchange, MS SMTP, hMailServer, qmail, exim, dovecot, courier)
  • DNS (MS DNS, named, bind)
  • Web frameworks – install & config (ASP/ASP.NET, PHP5/7)
  • FTP (MS FTP, FileZilla, pro-ftpd, pure-ftpd)
  • Firewall & VPN (Windows Firewall, Linux iptables/CSF/LFD, RRAS, TUN/TAP)
  • Scripting (PowerShell, bash, cmd, Perl, Python)
  • Microsoft System Center (SCOM, SCCM, SCVMM, SCDPM, SCO)
  • Security Information and Event Management (SIEM) systems
  • Unified Threat Management (UTM) systems
  • Certification Authority (CA) setup and management
  • Endpoint security, encryption and antivirus (AV) tools
  • Vulnerability Scanners (VS)
  • Data Loss Prevention (DLP) systems
  • Identity and Access Management (IAM) systems
  • Host & Network intrusion detection/prevention systems (IDS/IPS)
  • Web/Hosting Control panels (cPanel/WHM, Odin)
  • Cloud Infrastructure (Azure, AWS)

24/7 IT infrastructure maintenance & monitoring, tailored to suit all needs and budgets

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