Tech Support
Outsource all your infrastructure & security concerns
Customizable service options for your unique infrastructure & cloud management needs
From simple break-fix requests to complex 24/7 managed support capabilities, our infrastructure staff provides you with top-level technical support and with that you can:
Value-based billing
Our services come with a 24/7 availability with a flexible SLA, starting from best-effort, NBD (Next Business Day) SLAs, and going down to 1h SLAs on acknowledgment and start of work times. This means we’re usually charging a monthly fee, based on multiple factors, such as:
- Scheduled maintenance
- Availability & desired SLA (for acknowledgement & start of work, not for resolution)
- Number of people from our technical staff team assigned to the account
- Optional emergency on-call clauses (providing lower SLAs for emergencies)
- Infrastructure size and complexity
- Estimated monthly workload
- Required staff skillset
Ongoing 24/7 tech support with variable SLAs
including, but not limited to:
Infrastructure maintenance and optimization
Advantages of 24/7 Tech Support
REDUCED COSTS
Hiring an expert in any field might be very expensive. With our monthly subscriptions, you get a team of experts at a fraction of the cost.
INCREASED PRODUCTIVITY
Both you and your staff can focus on doing what you do best, instead of being distracted by wearisome tasks while dealing with your infrastructure.
LESS HEADACHES
Your email needs to be working. Your website needs to be up. We work to minimize downtime and make sure your infrastructure runs smoothly, even when you’re not around.
FLEXIBLE DELIVERY
From 24/7 support to on-demand consultancy, we can provide the solutions you need, when you need them. Our pricing plans can easily accommodate different business sizes and needs.
CUSTOM SOLUTIONS
We offer guidance and recommendations in order to make sure you always implement the most efficient solution for your environment.
STAFF IMPROVEMENT
Technology is constantly evolving – help your people do the same. Our training services can help your staff keep up in this ever-changing ecosystem.
Major cost savings
In most cases, these services come with a 30–80% cost saving compared to the customer hiring their own staff internally, providing relevant training and ensuring 24/7 tech support coverage/availability.
Externalizing these services means you
don’t have to worry about:
Technologies we work with
As we don’t sell any hardware or software licenses, any recommendations we give our customers are based on their actual needs not our intentions to gain a profit.
- Windows (2008+R2/2012+R2/2016/Vista/7/8/10)
- Linux (CentOS, Debian, RedHat, Ubuntu)
- Virtualization (Hyper-V, VMware, XenServer, Virtuozzo/OpenVZ)
- Web (IIS 7/8/8.5, Apache 2.x)
- Database (MSSQL 2008-2016, MySQL 5.x)
- Email (Exchange, MS SMTP, hMailServer, qmail, exim, dovecot, courier)
- DNS (MS DNS, named, bind)
- Web frameworks – install & config (ASP/ASP.NET, PHP5/7)
- FTP (MS FTP, FileZilla, pro-ftpd, pure-ftpd)
- Firewall & VPN (Windows Firewall, Linux iptables/CSF/LFD, RRAS, TUN/TAP)
- Scripting (PowerShell, bash, cmd, Perl, Python)
- Microsoft System Center (SCOM, SCCM, SCVMM, SCDPM, SCO)
- Security Information and Event Management (SIEM) systems
- Unified Threat Management (UTM) systems
- Certification Authority (CA) setup and management
- Endpoint security, encryption and antivirus (AV) tools
- Vulnerability Scanners (VS)
- Data Loss Prevention (DLP) systems
- Identity and Access Management (IAM) systems
- Host & Network intrusion detection/prevention systems (IDS/IPS)
- Web/Hosting Control panels (cPanel/WHM, Odin)
- Cloud Infrastructure (Azure, AWS)