Cluj-Napoca June 6 2018
Process Definition Workshop
Early bird ticket 249€ until May 17 2018,
Full price ticket 299€ from May 18 2018
This workshop aims at helping you in small teams to understand, define and document a useful process, fit to your needs and standards.
Many people talk about the concept of process, few understand what the word means – how does it relate to policies, procedures and work instructions? Are they all the same thing? This workshop aims at helping you in small teams to understand, define and document a useful process, fit to your needs and standards.
What you’ll get
High-quality training delivered by an internationally recognized expert and presenter
Full slides and additional resources
After the seminar they will get access to all the high-quality post-training materials presented (slides, samples)
Ask the expert
During the training, they will be able to ask questions from our expert.
What you will learn
What are the key components of a process
How to design and build a process
How to document a process
How to continuously improve the process
What are the additional pieces of information that are needed
How process will help you improve your performance, your quality and your productivity
This Process Definition Workshop
is designed for
People who are being asked to work according to a process
People who are responsible for improving process-related work in their company or team
Introduction to the concept of process and process improvement
Exercise in developing a key process in small groups
Reviewing and critique of processes
Re-developing the process based on the lessons learnt
Identifying the key metrics and tools required for further implementation
Meet the Trainer
He has over 40 years’ experience in the software industry (at least 39 years trying to get out of it), including some 20 years as an international consultant and motivational speaker in quality and process improvement. He is a firm believer that investing in quality will lead to a reduction in costs and effort; however, he also believes that no existing model, principle, theory or practice is liable to really satisfy all the issues you face in your daily business and quality issues. Peter is the Quality Manager for White Clarke Group, an international financial software company.
Master the process definition
Understand, define and document a useful process to fit your needs and standards.